Telephone calls are as important and frequently used methods of communication in business settings. However, they vary in length, topic and issues, grammar and vocabulary, and manner of communication. A business owner or an employee needs to make the call when it comes to choosing what to say and what not to say, as well as how to say it on the phone. It is also more challenging, since telephoning requires good listening and speaking skills as well as grammatical and communication ones. It requires quick thinking and decision making.